RE: Fostering Teamwork and Communication

Subject: RE: Fostering Teamwork and Communication
From: John Posada <JPosada -at- book -dot- com>
To: "'dthomps -at- foundationsoft -dot- com'" <dthomps -at- foundationsoft -dot- com>, TECHWR-L <techwr-l -at- lists -dot- raycomm -dot- com>
Date: Thu, 21 Aug 2003 17:31:15 -0400


Then make it objective. Treat each of their complaints as bugs. Get a bug
tracking application, or at least, an Excel spreadsheet.

Devote 25% of the meeting to documenting their complaints, which need to be
unemotionalized. They should be prepared to explain how each of their
complaints must be based on how something, from their perspective, is
broken. Include in the documentation at minimum, five elements:

A description of the bug, in objective terms
It's business impact as a customer would see it
The person, by name, who is filing it
The person or department who, in their eyes, owns it.
Priority (I use 1-3 Must Fix, 4-6 Fix if Time, 7 Don't fix)

The trick is to take the emotion out of it. It might also happen that once
there is no fun in it, many of the issues appear trivial.

John Posada
Senior Technical Writer
NY: 212-414-6656
Dayton: 732-438-3372
"Alright, nobody move! I've got a dragon here, and I'm not afraid to use it"
---------- Donkey

> -----Original Message-----
> From: dthomps -at- foundationsoft -dot- com [mailto:dthomps -at- foundationsoft -dot- com]
> Sent: Thursday, August 21, 2003 11:23 AM
> Subject: RE: Fostering Teamwork and Communication
> Thanks, John. I'm contemplating your advice. But I do have to
> add that it
> *is* my job to facilitate communication between the departments. It's
> actually part of my job description. And, what's worse, I see
> a lot of truth

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