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Jenny Berger
Technical Writer
Information Systems
Fairfield Residential
Jean Hollis Weber <jean -at- jeanweber -dot- com>
Sent by: bounce-techwr-l-115343 -at- lists -dot- raycomm -dot- com
09/23/2003 12:43 AM
Please respond to Jean Hollis Weber
To: "TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com>
cc:
Subject: Linux users' expectations of online help
To me this means that thousands of former Windows users will be bringing
their expectations to Linux-based apps. I would assume that at least some
of the open-source developers (and those who are developing commercial
apps
for Linux) will eventually recognise, if they haven't already, that they
need to provide task-oriented online help as well as the function-oriented
help I often see -- and that they need to provide good indexes, tutorials,
and other features that Windows users are more accustomed to.
I'd be interested in your perceptions, opinions, and experiences.
Secondly, the quoted message seems to imply that "web-based help" (by
which
I think is meant "HTML-based help") is not "a help app comparable to the
output of Windows HATs."
Certainly that sort of help is created by most Windows-based HATs today,
and can contain some advanced features. My original question could be
restated as: are there any tools (that run on Linux) available that can
produce comparable HTML-based help? (Someone sent some info about a tool
for producing tutorials using something called Linux Viewlets, which sound
interesting but a bit more ambitious than what I have in mind.)
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