Re: Linux users' expectations of online help

Subject: Re: Linux users' expectations of online help
From: John Cornellier <cornellier1 -at- stavanger -dot- oilfield -dot- slb -dot- com>
To: "TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com>
Date: Tue, 23 Sep 2003 18:02:21 +0200


>To me this means that thousands of former Windows users will be bringing
>their expectations to Linux-based apps.

You mean they'll expect plenty of BSDs? Oops. </opportunistic Windows bashing>

OK, I'll take the Pepsi Challenge.

Is it a fact, or is it an unfounded supposition, that Linux is worse than Windows or Mac for documentation? I'm typing this message in KDE, a GUI front end to Linux. I'm using a built-in mail client called KMail. So let's say I need help on mail composition parameters for the application.

Up comes the help in a familiar-looking browser with left-hand navigation & toolbar. And here's what it says about settings (formatting deleted):

=============
Automatically append signature lets you toggle whether to automatically include your signature as defined in the identity page [link].
Use smart quoting will break long lines but will try to keep the correct quoting (e.g. the '> ' will always be at the start of the line).
Automatically sign messages using OpenPGP lets you toggle whether to automatically sign your messages by default. Of course you can still deselect the icon in the composer window for each message if necessary.
Automatically encrypt messages whenever possible will encrypt every message you send, unless there's no trusted key for the recipient or you turned off using the recipient's key in the Encryption Preference setting of the Encryption Key Approval dialog.
Word wrap at column lets you turn word wrapping on and off in the composer window and lets you set the column at which words will be wrapped (you probably should not need to change the default value, which is 78).
=============

More Meat. Less Fluff.

Is the help for Outlook better?

John Cornellier

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References:
Linux users' expectations of online help: From: Jean Hollis Weber

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