Problem opening PDF after being attached to Lotus Notes email

Subject: Problem opening PDF after being attached to Lotus Notes email
From: Dick Margulis <margulis -at- fiam -dot- net>
To: "TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com>
Date: Tue, 04 Nov 2003 06:52:15 -0500

I am having trouble with PDFs I'm creating that a customer cannot open.

Here are the details:

I am running Acrobat 5.0.5. These particular documents are generated from PDFMaker, coming out of Word. I have Distiller set for 3.0 compatibility. All fonts are embedded (subsetted). After distilling, the documents open with bookmarks visible. In Acrobat, I turn on standard security, selecting only the option to prevent users from changing the document. (They can open it without a password, copy text and graphics, print, and annotate.) I then do a Save As to generate the final PDF.

I then attach the PDF to an outgoing Outlook message and send it to a colleague (on our system) who is able to open the PDF with no problem. She then forwards it to the customer, who is on a Lotus Notes system.

All of us are on Windows client machines, and the customer has Reader 5.0.5.

When the customer attempts to open the file, he gets a message box that says (he dictated all this to me on the phone, so please forgive transcription errors):

<box>There was an error processing a page. There was a problem reading this document (114).</box>

He clicks OK and gets another message box that says:

<box>An unrecognized token '4w' was found.</box>

He clicks OK and the document attempts to open, with page 1 completely empty (not the case in the original, where there are text, rules, and a couple of images).

He then attempts to scroll to page 2. When he gets to page 2, another message box opens:

<box>Unable to extract the embedded font 'CJLCKH+ARIAL,ITALIC'. Some characters may not display or print correctly.</box>

He clicks OK and then page 2 opens with all the type replaced by black dots.

If he then forwards the document to me, I see the same behavior.

One other factoid, which is reported by an unreliable narrator and may therefore be a red herring: I created one PDF by printing to Distiller and then did not touch it. That is, I did not open it and resave it in Acrobat, so it opens page view only, no bookmarks, no security. Allegedly this document opened all right, but I haven't confirmed that by retesting it directly with the customer.

It seems the problem is occurring somewhere in the vicinity of the Lotus Notes server and that it may be related to the fact that I've turned on security.

Has anyone seen this before; and, if so, do you have a fix?



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