Is this too Offensive for a manual?

Subject: Is this too Offensive for a manual?
From: "Claire Philpott" <claire -at- edams -dot- com>
To: "TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com>
Date: Wed, 19 Nov 2003 10:17:25 +0200

Dear All,

I am editing a software manual with a target audience of users who are responsible for managing meter readers. This management process uses the various reports and records maintained by the software.

There are some phrases used in reference to the meter readers that make me balk at including them. For example:

Arising from incompetent, lazy or crooked meter readers...

...reward performance and punish incompetence.

In some cases these comments are absolutely true and the cause of significant business losses that the software is used to control. However, I can't help but think it is not necessary to be so blunt.

Opinions please?




RoboHelp for FrameMaker is a NEW online publishing tool for FrameMaker that
lets you easily single-source content to online Help, intranet, and Web.
The interface is designed for FrameMaker users, so there is little or no
learning curve and no macro language required! Call 800-718-4407 for
competitive pricing or download a trial at:

You are currently subscribed to techwr-l as:
archive -at- raycomm -dot- com
To unsubscribe send a blank email to leave-techwr-l-obscured -at- lists -dot- raycomm -dot- com
Send administrative questions to ejray -at- raycomm -dot- com -dot- Visit for more resources and info.


Previous by Author: Demographic Information for Technical Communicators
Next by Author: Re: Offshore call centers (related to offshore writers and editors)
Previous by Thread: Re: Did they really mean ,,, ? Colour blind or plain insensitive?
Next by Thread: Re: Is this too Offensive for a manual?

What this post helpful? Share it with friends and colleagues:

Sponsored Ads