Re: Tracking document complexity

Subject: Re: Tracking document complexity
From: "Anameier, Christine A - Eagan, MN" <christine -dot- a -dot- anameier -at- usps -dot- gov>
To: "TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com>
Date: Fri, 21 Nov 2003 12:23:21 -0600


Steve Jong wrote:
> Christine quickly concluded that no measurement of
> documents is valid, because they can all be perverted.
> . . . the informal solution is: you're kidding, right?

Not so fast, Steve. If that's the conclusion you drew from my post,
that's your conclusion, not mine.

My conclusion was *not* that "no measurement of documents is valid." As
I said in my post, measuring customer satisfaction and/or user reliance
on support could give us a valid measurement of documentation quality.

What I *did* suggest in my post was that the easiest ways to quantify
tech writer output--number of words, number of pages, hours per
page--are also the most meaningless.

Christine

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