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I work at a large factory where we build several pretty complicated
units. There are two of us in the tech writing department, plugging
away day by day.
We maintain instructions for about 200 units (being constantly
updated), as well as create new books for (normally) bi-weekly releases
of new product. With two of us, we are daily losing ground because of
all of the maintenance each book requires.
Upper management doesn't really understand our job, and think that this
should be a one person job. They really have no idea what we do, and
the time it takes, but I am convinced that they are right.
Here is what we do: go onto the floor and watch the assembly process,
take pictures, notes, etc. Once we have all of the info we need from
the floor, we upload the pictures and arrange them with the appropriate
text/part numbers in PageMaker.
I am totally open to any ideas (though my co-worker thinks that change
is the apocalypse), but there are 200+ units right now in page maker.
Software changes are not out of the question, but are going to be
difficult to implement.
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