RE: help

Subject: RE: help
From: "SCHUTZ, ME" <me -dot- schutz -at- thermo -dot- com>
To: "TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com>
Date: Wed, 12 May 2004 09:02:09 -0500

Mike O writes
> A second test, complete with orders that they follow the directions,
> step-by-step, and highlight the "bad " parts...and lo and behold,
> single hard disk drive spun up when the computer was turned on.

I think the key word here was 'orders...'

Not quite...The third test, with a TOC that gave them a broad overview
of the tasks required to complete the installation...shorter
procedures...more I would have designed it without the lt.
colonel's orders...was conducted without the orders to follow
directions. And was, conducted at a different air force base...just to
keep it honest...

Well designed, predictable, docs always work better...

Mary Ellen Schutz
Sr. Technical Writer
Translation Coordinator
Thermo Electron Corporation
5225-4 Verona Road
Madison, WI 53711

Phone: (608)276-6100 ext. 2339
Fax: (608)276-6328


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