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For two decades, technical communicators have turned to TechWhirl to ask and answer questions about the always-changing world of technical communications, such as tools, skills, career paths, methodologies, and emerging industries. The TechWhirl Archives and magazine, created for, by and about technical writers, offer a wealth of knowledge to everyone with an interest in any aspect of technical communications.
Bonnie...not to be a stickler and I'm not looking to ding your work (god
knows I might not stand up to examination), but this is the type of
issue I believe we should strive to avoid.
"...installed on the Server, you can choose
Yes or No for DHCP depending on how
your network is configured."
"Deselect the IPX/SPX checkbox unless
your network needs it."
At this point, I might be wondering "How IS my network configured or how
do I know if I need it?"
I once referred to personas. At my last job, I created one called
"Igor". Igor was a third-shift NOC operator who's been on the job for
one week and needs to be walked though the process of fixing a network
outage. These are the issues that might stump him.
OTOH, you might not be writing for him.
Senior Technical Writer
Isogon Corporation http://www.isogon.com
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