RE: Documenting installers

Subject: RE: Documenting installers
From: "John Posada" <JPosada -at- isogon -dot- com>
To: "TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com>
Date: Thu, 20 May 2004 12:03:28 -0400

Dana...this is an instance where when I read "your" documentation for an
install, I think "I wish I knew what was happening at each screen." and
when you read mine, you think "blah blah blah...all this wasted time and
paper to describe pressing a series of buttons."

I wish I knew for certain who was right. :-)

John Posada
Senior Technical Writer
Isogon Corporation
"Realizing Your Business Goals
Through Software Asset Management"

-----Original Message-----
From: bounce-techwr-l-143723 -at- lists -dot- raycomm -dot- com
[mailto:bounce-techwr-l-143723 -at- lists -dot- raycomm -dot- com] On Behalf Of Dana
Sent: Thursday, May 20, 2004 11:54 AM
Subject: Re: Documenting installers

On Wednesday, May 19, 2004, Norcross, Amanda wrote:

> My question is the following: does it make more sense in an
> installation procedure to: 1) "gloss over" these common windows and
> only address in detail windows that are unique or specific to our
> product or 2) address all windows, regardless of how many million
> times users may have seen some of them. #

I usually leave it at "follow the prompts on the screen".


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