RE: Citrix: are you using it for technical writing or in general, thoughts?

Subject: RE: Citrix: are you using it for technical writing or in general, thoughts?
From: "Victoria Nuttle" <vnuttle -at- cauto -dot- com>
To: "TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com>
Date: Thu, 3 Jun 2004 10:08:28 -0500

We use Citrix as a delivery method for our software. The decision was
made late last year that it was a better option and gave us more control
over our software (an application that processes database info, all done
on our servers) and was cheaper and more efficient than distributing
software via CDs.

Other than some inevitable stumbling blocks as we first implemented it
that were pretty much due to the timeframe and the inexperience of
implementing it, I have to say I'm pretty impressed. As a help author,
it means that we have a cross-platform access to *one* program that
should run the same for everyone. It is normally a big change to go
from a "traditional" delivery method to online, and as a technical
writer the change was really nothing for me, since the program still
runs my WinHelp exactly as I have intended for it to run. As long as
whatever the person is using can launch an IE window, it can run our
software and the help. It takes out a lot of the quirks of developing
for multiple platforms.

Users seem to have taken well to it, since it still seems to function
like regular .exe (for the most part) on their end. They can be sure
they are using the most current version of our software, and likewise
the most current version of our help. Of the implementation issues
we've had, only one involved the help file (and that turned out to be a
web server issue).


Victoria J. Nuttle
Technical Writer, Creative Automation
vnuttle -at- cauto -dot- com


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