Re: upload/download terminology

Subject: Re: upload/download terminology
From: Dick Margulis <margulisd -at- comcast -dot- net>
To: "TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com>
Date: Tue, 08 Jun 2004 09:43:42 -0400




wswallow -at- nycap -dot- rr -dot- com wrote:

So, again, properly define your terminology up front, and use it consistently. Most will get it, and the rest are candidates for additional education of some form.



True story. A few decades ago a large company known by its two-letter initials got a contract that had to do with the NYC subway system. My recollection (this is second-hand; I wasn't there) is that it had to do with refurbishing older subway cars rather than delivering new ones. Somewhat late in the program, it was discovered that the contract called for a complete set of maintenance manuals, and a rush program was put in place to create them. Part of this program (because the contract required it) involved validation of the documents with real live maintenance workers.

What the doc team learned through this validation testing was that they had to include drawings, complete with hands and directional arrows, to instruct people in (a) which direction to turn a lightbulb to remove it; (b) which direction to turn a lightbulb to replace it; (c) which direction to turn a screwdriver to remove a screw; (d) which direction to turn a screwdriver to replace a screw. Needless to say, the doc project grew way beyond what anyone had estimated. My point, though, is that while _you_ may conclude that "the rest are candidates for additional education of some sort," your _customer_ may come to a different conclusion altogether.


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References:
Re: upload/download terminology: From: wswallow

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