RE: upload/download terminology

Subject: RE: upload/download terminology
From: "Goldstein, Dan" <DGoldstein -at- DeusTech -dot- com>
To: "TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com>
Date: Tue, 8 Jun 2004 09:58:04 -0400

You heard it second-hand, you weren't there... I think I'm getting a whiff
of Urban Legend here.

> -----Original Message-----
> From: Dick Margulis
> Sent: Tuesday, June 08, 2004 9:44 AM
> Subject: Re: upload/download terminology
> True story. A few decades ago a large company known by its two-letter
> initials got a contract that had to do with the NYC subway system. My
> recollection (this is second-hand; I wasn't there)...
> Part of this program (because the contract
> required it) involved validation of the documents with real live
> maintenance workers.
> What the doc team learned through this validation testing was
> that they
> had to include drawings, complete with hands and directional
> arrows, to
> instruct people in (a) which direction to turn a light bulb to
> remove it;
> (b) which direction to turn a light bulb to replace it; (c) which
> direction to turn a screwdriver to remove a screw; (d) which
> direction to turn a screwdriver to replace a screw...


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