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I'll back up your tidbit with a little experience. Jira is fast, flexible
and has made our lives here so much easier. It has web and email interfaces,
which make responding to bugs a breeze. I particularly like the ability to
extract bug information quickly and easily into excel or word formats, and
to auto-generate release notes.
Again, I have no personal stakes in Atlassian, just a happy user.
Geoff Hart wrote
JIRA: Revolutionary Issue Tracking: a world class bug and issue
tracking application - instantly usable and highly flexible. As used by
NASA, Boeing, Cisco, Stanford, Sony, AOL, and more! See it at WWDC
I have no experience with the product, and no personal stakes in
mentioning it. Purely an FYI, and caveat emptor.
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