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Subject:Re: Context-sensitive vs. navigational help From:Chris Despopoulos <cud -at- telecable -dot- es> To:"TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com> Date:Fri, 25 Jun 2004 09:24:04 -0700
Interesting - I understood the problem to be different... The user (for
wahtever reason) can only enter help from a screen of the app. That
help entry is context-sensitive (well, context specific, actually).
Once in Help, how does the user know where he/she is, and how he/she got
to the screen in question?
Given that, you can post some sort of tree or "path" that shows how to
get to the screen in question. This is common in hypertext docs. For
New Client -> Nasal Condition -> Left Nostril -> Turbulence
You could go a step further, and have each entry in that "path" actually
be a link to the associated screen. And you might consider a place to
put links to all the topics for screens you can reach from the current
screen. Not only does this provide navigation. The reading experience
in Help reinforces the user's understanding of the "shape" of the app
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