Re: Context-sensitive vs. navigational help
Subject: Context-sensitive vs. navigational help
From: Donna Marino <domarino -at- earthlink -dot- net>
A client of mine wants me to develop a context-sensitive help system for an application. This means that when a user is on a particular screen in the application and clicks Help or F1, a help topic for that screen is displayed. But the client is now concerned that if a user needs to navigate to a particular screen in the application, he/she won't know how to do that unless the help system also provides navigational instructions. How do writers handle this? Do you include separate topics for navigation in addition to providing context-sensitive help for each window? I'm afraid this will make the help system somewhat confusing.
Steven Oppenheimer, M.A.
Technical and Business Writing: From Complexity To Clarity (SM)
Steven -at- OpComm -dot- com www.OpComm.com (301) 468-9233
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