Re: Chapter Overviews

Subject: Re: Chapter Overviews
From: TechComm Dood <techcommdood -at- gmail -dot- com>
To: "TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com>
Date: Tue, 20 Jul 2004 10:05:11 -0400

I do this for custom contracts, but for out of the box, generic
products this approach can be ineffective. In these cases, you really
should be evaluating the feedback to determine why you're getting
these suggestions and do what makes sense for the majority of your
audience. This sometimes means ignoring customer requests.

On Tue, 20 Jul 2004 09:15:14 -0400, Goldstein, Dan
<dgoldstein -at- deustech -dot- com> wrote:
> I always try to give my users what they ask for, whether or not they use it.
> End-user documentation has multiple purposes, including sales and marketing.
> Wade's suggestion to send the question through Customer Service, Field
> Service, and Sales is right on the money.


ROBOHELP X5: Featuring Word 2003 support, Content Management, Multi-Author
support, PDF and XML support and much more!

WEBWORKS FINALDRAFT: New! Document review system for Word and FrameMaker
authors. Automatic browser-based drafts with unlimited reviewers. Full
online discussions -- no Web server needed!

You are currently subscribed to techwr-l as:
archiver -at- techwr-l -dot- com
To unsubscribe send a blank email to leave-techwr-l-obscured -at- lists -dot- raycomm -dot- com
Send administrative questions to ejray -at- raycomm -dot- com -dot- Visit for more resources and info.

RE: Chapter Overviews: From: Goldstein, Dan

Previous by Author: Re: Zero value
Next by Author: Re: Developing a schedule.
Previous by Thread: RE: Chapter Overviews
Next by Thread: RE: Chapter Overviews

What this post helpful? Share it with friends and colleagues:

Sponsored Ads