Charging for Customizable Documentation

Subject: Charging for Customizable Documentation
From: whywalk2001 -at- yahoo -dot- com
To: "TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com>
Date: Tue, 3 Aug 2004 10:50:04 -0600


My company sends clients release documentation deliverables, in a pdf
format, that are part of every release like release notes, procedure
guides, installation materials, etc. That comes part of the standard
package with the media. Some clients request getting the .doc file for
their own purposes, whether it be training or something along those lines.
We do provide that, but we strip out copyright information as it's not
supported documentation because it's in a doc format. What I am looking
for an answer on is what would be an ideal charge for providing this
service? IT doesn't take long, but it is valuable to provide.


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