Re: Document Distribution

Subject: Re: Document Distribution
From: "Mike O." <obie1121 -at- yahoo -dot- com>
To: "TECHWR-L" <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Tue, 23 Nov 2004 08:07:56 -0800 (PST)

kathleen -dot- parrott -at- ngc -dot- com wrote:
> We have found, however, that the actual users are
> not getting the message that the process has changed.
Sounds like a job for a CRM application. Basic functions of CRM may
- Documents published in categorized folders.
- Automatic notification when a document is published or updated.
- Users may subscribe to notifications only from specific folders.
- Users have a user profile where they may specify how/when they want
to be notified. By email? Fax? SMS? Do they want all notifications as
they occur, or do they want a weekly digest?

> and I am also immediately advised when a
> document is published,
Sounds like you have some notification capability in place already -
Can this function be extended to your customers as well?

> but our people don't want to be advised of everything,
> only what pertains to them. How do I find out who THEM is?
CRM would solve this, because your management or sales reps would tell
customers to subscribe to folders/categories that are relevant to them.

Mike O.

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