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Re: usability studyI have a vaguely related, equally terrifying problem. My client has asked me to write a usability review of their online help and their paper documentation. So far I have about 40 pages describing all the things that are problematic with the help and the docs. I have been careful to talk about industry standards and why the problems are problems, but because the review focuses on negatives, I fear that the reaction to it will be unpleasant. Even when I mention some aspect of the documentation that is good, it is bracketed by a number of things that are "bad." For example, their paper documentation is quite excellent--well written, well laid out, etc., but there are a number of minor formatting errors, which I list on about six pages with recommendations on how to fix them. At the end of the list, I've written something like "Despite the problems noted above, the paper documentation is excellent--well written, well laid out, etc." Who's going to notice that statement? ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ ROBOHELP X5 - SEE THE ALL NEW ROBOHELP X5 IN ACTION! RoboHelp X5 is a giant leap forward in Help authoring technology, featuring all new Word 2003 support, Content Management, Multi-Author support, PDF and XML support and much more! View an online demo: http://www.macromedia.com/go/techwrldemo --- You are currently subscribed to techwr-l as: archiver -at- techwr-l -dot- com To unsubscribe send a blank email to leave-techwr-l-obscured -at- lists -dot- techwr-l -dot- com Send administrative questions to lisa -at- techwr-l -dot- com -dot- Visit http://www.techwr-l.com/techwhirl/ for more resources and info. References:
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Re: "Printer-friendly" web pages
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