RE: Do you have a big fat "WE DON'T SUPPORT THAT!" disclaimer?

Subject: RE: Do you have a big fat "WE DON'T SUPPORT THAT!" disclaimer?
From: mlist -at- safenet-inc -dot- com
To: "TECHWR-L" <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Mon, 14 Feb 2005 09:12:22 -0500

Gene Kim-Eng wrote:
> Don't you already have wording regarding "suitablity" and
> "intended use"
> in your company's warranty statements? Different companies I have
> written for have included their warranty statements and
> exclusions either
> in their product documentation or their purchase orders, depending on
> how their products are sold.

Everybody has, or should have the legal fineprint/bafflegab
stuff from your company's lawyers, that you don't touch.
In addition, I usually have an Integrations section in my docs
(these days, it's mostly Help, but the principle is the same).
So I introduce with something like:

"The following integrations have been tested and verified
by [company]. If a version of operating system or of a third-party
application is not listed here, then we have not verified it
with [product] and do not officially support it. Your O/S or
application vendor may have qualified [product] with their
system or application. Contact the vendor for support."

What I'd love to include, but haven't dared, is:

"We will be pleased to test and verify our product with
any O/S or application, and to modify our product as
necessary, if you would care to throw great gobs of
money and/or engineering resources at us, to make it
worth our while."

In other words, if a solid business case can be made,
we're there.

Kevin (who believes in "truth in documentation" but knows his limits)

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