TechWhirl (TECHWR-L) is a resource for technical writing and technical communications professionals of all experience levels and in all industries to share their experiences and acquire information.
For two decades, technical communicators have turned to TechWhirl to ask and answer questions about the always-changing world of technical communications, such as tools, skills, career paths, methodologies, and emerging industries. The TechWhirl Archives and magazine, created for, by and about technical writers, offer a wealth of knowledge to everyone with an interest in any aspect of technical communications.
My classmates and I (we all belong to a technical communication
diploma course) are trying to put together a business plan as if we
were to open our own technical writing business once we graduate. Part
of my research is the customer expectations and behaviour when dealing
with technical writers. With that said, what are your customers
expectations of you as technical writers and what sort of behaviours
do you notice from your customers; for example, how do they approach
you, when do they approach you, and why do they approach you?
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