hosting help on a website

Subject: hosting help on a website
From: "Miriam" <miriamf -at- watchfire -dot- com>
To: "TECHWR-L" <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Fri, 18 Mar 2005 15:01:36 -0500

Has anyone developed their online help to be hosted on a website at their
company rather than a localized version on the user's computer, but where
they link to your company's website when they click Help?

We're considering doing this and are researching the pros and cons of this
idea. We like the idea of being able to track page visits and being able to
update content as required (for example, if there is an error, it can be
instantly corrected, rather than waiting for the next hotfix release). What
other pros are there to this idea? What are the cons?


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