Re: hosting help on a website

Subject: Re: hosting help on a website
From: "Miriam" <miriamf -at- watchfire -dot- com>
To: "TECHWR-L" <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Wed, 23 Mar 2005 08:55:41 -0500

Thanks to everyone who responded to my post. You've given us lots of things
to consider. Our app is web-based, so if it's down, users won't need the

"Miriam" <miriamf -at- watchfire -dot- com> wrote in message news:269217 -at- techwr-l -dot- -dot- -dot-
> Has anyone developed their online help to be hosted on a website at their
> company rather than a localized version on the user's computer, but where
> they link to your company's website when they click Help?
> We're considering doing this and are researching the pros and cons of this
> idea. We like the idea of being able to track page visits and being able
> update content as required (for example, if there is an error, it can be
> instantly corrected, rather than waiting for the next hotfix release).
> other pros are there to this idea? What are the cons?


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