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Subject:RoboHelp For Word Crash/Reboot Problem From:Steven Oppenheimer <Steven -at- OppenheimerCommunications -dot- com> To:"TECHWR-L" <techwr-l -at- lists -dot- techwr-l -dot- com> Date:Fri, 08 Apr 2005 11:24:23 -0400
On my current contract I have been using RoboHelp for MS Word. Recently,
we upgraded the PC to Windows XP, and Office XP to Office 2003. Now I am
having a problem where, when I am saving my files under RoboHelp, the
computer will spontaneously reboot. (No crash, really, or blue screen of
death, just a cold reboot.) The problem is intermittent, but always
happens when the .rtf file is being saved, and when the progress indicator
shows it is about 80% to 90% saved.
I checked on Macromedia's forums. Apparently, at least a few other people
have had this problem. One suggestion that I came across was that the
problem can occur if the files are being edited on a network drive -- the
solution is to edit files locally, and then (at the end of the work day)
copy them to the desired network location.
Since we have, in fact, been editing the files on a network drive, I intend
to try this next week (next time I'm at the client site), editing the files
on the PC's local drive.
In case that does not solve the problem, my question is -- has anyone else
had similar problems with RoboHelp, and can anyone offer any other possible
solutions. (We have tried: Uploading all XP, Office, and RoboHelp
patches; uninstalling and reinstalling RoboHelp.)
Thanks in advance for all replies.
Steven Oppenheimer, M.A.
Technical and Business Writing: From Complexity To Clarity (TM)
Steven -at- OpComm -dot- com http://www.OpComm.com (301) 468-9233
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