Re: RoboHelp For Word Crash/Reboot Problem

Subject: Re: RoboHelp For Word Crash/Reboot Problem
From: "Dan Goldstein" <DGoldstein -at- riverainmedical -dot- com>
To: "TECHWR-L" <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Mon, 11 Apr 2005 08:56:45 -0400


Hi Derk,

I cheerfully admit that this is purely anecdotal and not based on any
research, test, or article -- just the occasional "me, too" from others
(e.g., the suggestion that Steven O. received from Macromedia's RoboHelp
forum).

I have seen the problem at companies using Word 2000 or 2002 (XP), but I
have not yet seen it in Word 2003. At least some of the crashes might
have been caused by template styles or linked graphics that are
automatically updated over a network.

You report that Word doesn't corrupt more often than the other
applications that you run over the network. The question is, would Word
have corrupted *less* often if it had been run locally?

Thanks,

Dan

-----Original Message-----
From: Derk Ederveen
Sent: Monday, April 11, 2005 2:17 AM
To: TECHWR-L
Subject: Re: RoboHelp For Word Crash/Reboot Problem

Hi Dan, you wrote:

> Opening, editing, or saving documents directly on a network drive
> using Word is a known potential cause of Windows crashes and Word
corruption.
>
[de] I would like to know if this is your own experience, or if
you can point me to some kind of research, test or article supporting
this claim. Does it occur with specific network software, operating
systems and/or Word versions? I've been working with Word documents (6,
95, 2000) on network drives (Novell, Windows) for more than 11 years
now, and I can't say I've run into these problems. We've had a corrupt
Word file now and then, but not more often than files of other
applications.

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