RE: Client Complaint

Subject: RE: Client Complaint
From: "Kathleen" <keamac -at- cox -dot- net>
To: "TECHWR-L" <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Mon, 18 Apr 2005 14:52:52 -0700


Bonnie,

This is so hard to believe that I think you should regard it as a
compliment, and perhaps a poorly worded effort at communication ("whoa
there, I can't get to this for a while. What's the timeline?").

Also, perhaps a need to keep the lines of communication open and/or
discuss timelines? I'd be interested in what others think about this
whole event (not that we want to over-analyze :-)

>> A client for whom I am converting books to Microsoft Word (from
PageMaker
>> via PDFs) has complained that I am moving too fast and that he cannot
>> keep up. All I did was send him four completed manuals over the
weekend.
>> He asks for a few days so that he can respond to my e-mails.....




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References:
Client Complaint: From: Bonnie Granat

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