RE: Client Complaint

Subject: RE: Client Complaint
From: "Sherry Michaels" <sherry -dot- michaels -at- docntrain -dot- com>
To: "TECHWR-L" <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Mon, 18 Apr 2005 15:25:56 -0700

Sometimes setting expectations about time frames of delivery and review
helps a lot. We usually have a kickoff meeting in which we set up potential
review times for our clients, so they can fit the review time in. At that
time, we can give them and idea of how many pages they'll need to review.

That said, Bonnie, we get different responses, some like the one you got, or
others. There is a certain amount of "darned if you do, darned if you don't"
in our work. We pay attention to what's being said and we evaluate whether
we've been flexible and responsive. If the work is good, we accommodated the
needs of the client, and we're still getting the "backhanded compliment" I
guess we're just happy it's a compliment. :)

Sherry Michaels
Michaels & Associates
11639 E. Wethersfield Rd.
Scottsdale, AZ 85259
480-614-8440 Local
877-614-8440 Toll free
480-614-2775 FAX


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