RE: Client Complaint

Subject: RE: Client Complaint
From: "Bonnie Granat" <bgranat -at- granatedit -dot- com>
To: "TECHWR-L" <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Mon, 18 Apr 2005 18:14:39 -0400 (EDT)

Excellent point, John. This was strictly a conversion of manuals to Word,
using a template that I created and he approved, so there are no possible
issues like those you mention.

> Sometimes it is a bad thing to turn something around too much faster
> than required. What if the client has the obligation to review the
> deliverable and you are sending it to him faster than he can
> accomodate it. Now, in the second deliverable, an error is introduced
> through no fault of anyone. If was turned around as expected, it may
> only be by the third deliverable that it is caught, resulting in
> minimal redo. However, if he's still reviewing the second deliverable
> and you are on the fifth deliverable, then all that work has to be
> redone.

> John Posada
> Senior Technical Writer

Bonnie Granat
Cambridge, Massachusetts, USA


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