Re: Books on developing survey questions

Subject: Re: Books on developing survey questions
From: Susan W. Gallagher <sgallagher5 -at- cox -dot- net>
To: "TECHWR-L" <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Tue, 19 Apr 2005 13:04:33 -0400


Leann,

I haven't subscribed to the utest list in several years, but
the one name I remember when anyone says "questionnaire" is
Jurek Kirakowski. He's built his entire career on designing
questionnaires and surveys. Here's his home page:

http://hfrg.ucc.ie/jk/

>From there, there's a link to a survey FAQ that discusses
the different types of questions, etc. OTOH, you may decide
to use one of his already-developed methodologies.

HTH!
-Sue Gallagher
>
> From: "Leann Winston" <leann -at- steelbuilding -dot- com>

> Can anyone suggest any good books on how to develop survey questions for
> customer service and/or web site usability?


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