re: Books on developing survey questions

Subject: re: Books on developing survey questions
From: Sean Hower <hokumhome -at- freehomepage -dot- com>
To: "TECHWR-L" <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Wed, 20 Apr 2005 07:23:18 -0700 (PDT)

Leann Winston wrote:
Can anyone suggest any good books on how to develop survey questions for
customer service and/or web site usability?

You might take a look at:

Observing the User Experience: A Practitioner's Guide to User Research (Morgan Kaufmann Series in Interactive Technologies)

Paperback: 576 pages
Publisher: Morgan Kaufmann (April 8, 2003)
ISBN: 1558609237
Product Dimensions: 9.2 x 7.4 x 1.3 inches
Shipping Weight: 2.5 pounds. (View shipping rates and policies)

There might be something in there that would be helpful. Not sure though. I haven't read it.

Sean Hower - tech writer

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