Re: Definition of "User-Friendly" Was Re: Engineering design practice

Subject: Re: Definition of "User-Friendly" Was Re: Engineering design practice
From: "Kathleen" <keamac -at- cox -dot- net>
To: "TECHWR-L" <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Wed, 20 Apr 2005 19:12:17 -0700

Being only a writer/editor, I have to say I'm glad we're all human, and
it's unlikely that your ideal will come to pass anytime soon. This is
especially nice because many engineers I've worked with already act like
the user docs are useless. And, why couldn't you extend that process to
the under-the-hood material?

<NO, IT'S NOT OBVIOUS!!!! stamp, stamp>

sorry, had to get that off my chest <g>


-----Original Message-----
>From Gene Kim-Eng
Subject: Re: Definition of "User-Friendly" Was Re: Engineering design

Actually, I think it is the definition of "good engineering practice"
that is more important. Having been an engineer, I would define it as
managing the entire development process, including not just design, but
manufacturing, service and support. This would, of course, mean
producing documentation that provides the user with accurate
information, well-organized information that
facilitates the successful use of the product.

OTOH, really *great* engineering practice would produce a product so
easy to use that user docs would be unnecessary, and the bulk of the
documentation effort would be expended not on user docs, but on
documenting the really complicated stuff running under the hood for the
service folks.

Gene Kim-Eng

----- Original Message -----
From: "Tony Markos" <ajmarkos -at- yahoo -dot- com>

> I am curious; how do you define user-friendly?
> (Note: I give my definition below.)


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