"community" or "user" generated documentation

Subject: "community" or "user" generated documentation
From: "Victoria M. Sharpe" <victoriasharpe -at- comcast -dot- net>
To: "TECHWR-L" <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Sat, 30 Apr 2005 22:08:11 -0400



Hi fellow colleagues,

I've been working part-time for a company writing documentation and find myself in a new situation. The product I am documenting already has some online community/user generated documentation, due to the previous poor customer service response and lack of detailed documentation. At first I thought it would make my job easier, but I'm finding much of it to go against standard protocol for department inclusion in our official products.

Have you experienced this with any of your documentation projects? If so, how do you handle this already existing documentation? Do you simply ignore parts of it that traditionally might not be included or happily incorporate it?

While I'm interested in any responses on this issue, I'd love to hear from anyone whose documenting open source materials. How does this affect your job?

Speaking with other colleagues on a regular basis, I'd hear plenty of complaints about company executives not appreciating documentation efforts, so does this affect those efforts and if so, in what way?


Cheers,

Victoria


^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

WEBWORKS FINALDRAFT - EDIT AND REVIEW, REDEFINED
Accelerate the document lifecycle with full online discussions and unique feedback-management capabilities. Unlimited, efficient reviews for Word
and FrameMaker authors. Live, online demo:
http://www.webworks.com/techwr-l

---
You are currently subscribed to techwr-l as:
archiver -at- techwr-l -dot- com
To unsubscribe send a blank email to leave-techwr-l-obscured -at- lists -dot- techwr-l -dot- com
Send administrative questions to lisa -at- techwr-l -dot- com -dot- Visit
http://www.techwr-l.com/techwhirl/ for more resources and info.



Follow-Ups:

Previous by Author: RE: FM + WWP SE + RH -> HTML -- Boston sig meeting, anyone going?
Next by Author: RE: What do you want from an online-help/-assistance?
Previous by Thread: Re: resume fondling -- am I being too picky? [AND] Re: Click or Click on vs. Press
Next by Thread: Re: "community" or "user" generated documentation


What this post helpful? Share it with friends and colleagues:

Sponsored Ads


Sponsored Ads