"community" or "user" generated documentation

Subject: "community" or "user" generated documentation
From: "Victoria M. Sharpe" <victoriasharpe -at- comcast -dot- net>
To: "TECHWR-L" <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Sat, 30 Apr 2005 22:08:11 -0400

Hi fellow colleagues,

I've been working part-time for a company writing documentation and find myself in a new situation. The product I am documenting already has some online community/user generated documentation, due to the previous poor customer service response and lack of detailed documentation. At first I thought it would make my job easier, but I'm finding much of it to go against standard protocol for department inclusion in our official products.

Have you experienced this with any of your documentation projects? If so, how do you handle this already existing documentation? Do you simply ignore parts of it that traditionally might not be included or happily incorporate it?

While I'm interested in any responses on this issue, I'd love to hear from anyone whose documenting open source materials. How does this affect your job?

Speaking with other colleagues on a regular basis, I'd hear plenty of complaints about company executives not appreciating documentation efforts, so does this affect those efforts and if so, in what way?




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