Ideas on embedding help in customer-configurable software?

Subject: Ideas on embedding help in customer-configurable software?
From: "Guy K. Haas" <guy -at- hiskeyboard -dot- com>
To: "TECHWR-L" <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Wed, 22 Jun 2005 15:53:35 -0700


I had a job interview this morning, and one question intrigued me. They want to create an API for their application. It is very configurable by the customer, and it links in to the customer's IT records. They asked how I would approach providing on-line help in this ....flexible situation.

I pointed out that, if the online help were implemented in HTML/XML, it could be handled with CSS--where an unnumbered list could appear as a bulleted list in one manifestation, a set of tabs in another, a dropdown list in another....

Does anybody have experience with such a situation, or can anyone point me to any resources on the web that address the matter?

--Thanks,
Guy K. Haas
Software Exegete in Silicon Valley


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