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Subject:RE: What do you call this doc? From:"Claire Conant" <Claire -dot- Conant -at- Digeo -dot- com> To:"TECHWR-L" <techwr-l -at- lists -dot- techwr-l -dot- com> Date:Tue, 2 Aug 2005 09:33:21 -0700
David wrote:
>>Since this report goes to the clients who experienced the service
interruption and contains both what actions were taken to rectify it
and what actions are in place to avoid the problem in the future, I
would seriously consider couching it in a more positive
light...
I agree. Thanks to all who have provided input. Since this document will
be about service outages, we have chosen to go with Service Outage
Analysis Report (plus, we like the acronym it makes.)
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