RE: Trouble viewing a sent chm file

Subject: RE: Trouble viewing a sent chm file
From: "Dan Goldstein" <DGoldstein -at- riverainmedical -dot- com>
To: "TECHWR-L" <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Thu, 29 Sep 2005 08:18:33 -0400


See http://support.microsoft.com/kb/902225/

-- Dan Goldstein

> -----Original Message-----
> From: scribbling_away
> Sent: Wednesday, September 28, 2005 9:42 PM
> To: TECHWR-L
> Subject: Trouble viewing a sent chm file
>
> I have a client who cannot view the content (beyond the top
> level) of a chm file that I have sent.
> The full story is as follows:
> in order for the file to pass the email gateway it has to be
> changed to a .txt extension. Once received the extension is
> changed back to .chm and the file is opened. It opens but
> shows only the top folder. When the folder is double-clicked
> it does not expand downwards into the nice structure that I
> see when I have copied his actions.
> The client says that a message referring to a missing server
> (unable to
> locate) is displayed. I have checked but can find nothing
> that should be looking outside the compiled help.
> The file (compiled using HTML Help) retains its size through
> this process.
>
> As an interim measure I have zipped and sent the html and
> images, but I would really like to know what is going on here.

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