manual for training and reference

Subject: manual for training and reference
From: "Neumann, Eileen" <ENeuman -at- franklintempleton -dot- ca>
To: "TECHWR-L" <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Wed, 2 Nov 2005 10:13:08 -0500


Hello Techwhirl,

I write manuals for employees of a financial organization. I've now completed a few, and it's become clearer how they are being used. First of all, they are used as training materials by a trainer. Training here provides almost no material of their own. Secondly, they are meant as a reference if a question comes up during the procedure (each manual describes rules and procedures for processing a certain transaction type). They would also be used for individual learning by new employees.

I'm trying to think how to better accomplish both goals with one manual. I realize this isn't ideal, but seem to be stuck with it. Has anyone done this successfully? Is there a particular approach you could share?

Thank you,

Eileen Neumann
Business Rules and Procedures
Toronto
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