Re: Smart answers and useful answers

Subject: Re: Smart answers and useful answers
From: "Gene Kim-Eng" <techwr -at- genek -dot- com>
To: "Dan Goldstein" <DGoldstein -at- riverainmedical -dot- com>, "TECHWR-L" <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Tue, 13 Dec 2005 15:27:49 -0800

In this case, the "smart" answer would have been the one that got you what you needed without unnecessarily embarressing you for not knowing the "correct" technical term. What you got was a
"smart-a**ed" answer. Were I this salesperson's employer, I most certainly would have wanted to know how "smart" my employee was or wasn't.

OTOH, this STORY is probably good news for those of you who
work at designing and documenting online electronics catalogs...

Gene Kim-Eng

----- Original Message ----- From: "Dan Goldstein" <DGoldstein -at- riverainmedical -dot- com>

Neither your user nor your SME wants you to show off how smart you are


Now Shipping -- WebWorks ePublisher Pro for Word! Easily create online
Help. And online anything else. Redesigned interface with a new
project-based workflow. Try it today!

Doc-To-Help 2005 now has RoboHelp Converter and HTML Source: Author content and configure Help in MS Word or any HTML editor. No proprietary editor! *August release.

You are currently subscribed to TECHWR-L as archive -at- infoinfocus -dot- com -dot-
To unsubscribe send a blank email to techwr-l-unsubscribe -at- lists -dot- techwr-l -dot- com
or visit

Send administrative questions to lisa -at- techwr-l -dot- com -dot- Visit for more resources and info.

Smart answers and useful answers: From: Dan Goldstein

Previous by Author: Re: Structuring Documentation
Next by Author: Re: The more you know, the less you know you know
Previous by Thread: Re: Smart answers and useful answers
Next by Thread: RE: Smart answers and useful answers

What this post helpful? Share it with friends and colleagues:

Sponsored Ads

Sponsored Ads