RE: Smart answers and useful answers

Subject: RE: Smart answers and useful answers
From: Lori Olcott <lori_olcott -at- yahoo -dot- com>
To: TECHWR-L <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Thu, 15 Dec 2005 12:35:04 -0800 (PST)

This gets even trickier when the user/consumer/customer doesn't
communicate his needs clearly. Buyers are just as likely to try to show
off how whiz they are as sales staff.

For a less technical example, one night my family and I were at a
restaurant table that was right under an air vent. My Mom and I were
freezing, so my Dad flagged down our waiter and asked for another table.
By the look of horror on our waiter's face, he obviously thought that we
were dissatisfied with his service and wanted another section. I quickly
reassured him that he was doing a great job for us, but we were getting
blasted by the AC. Once the actual problem was named, a solution (turn
off the AC) that made everyone happy (keeping a good waiter / not losing a
customer's tip to another waiter) was reached.

Asking questions so as to understand the situation is a very good thing.

Lori
Newly hired at NSIDC - Yay!

> Joe is exactly right. It's about understanding the
> user's needs.

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References:
RE: Smart answers and useful answers: From: Steven Brown

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