RE: Smart answers and useful answers

Subject: RE: Smart answers and useful answers
From: "Dan Goldstein" <DGoldstein -at- riverainmedical -dot- com>
To: "TECHWR-L" <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Wed, 14 Dec 2005 08:56:23 -0500

Good questions, Bonnie! But yeah, it was a three-person conversation
within a small area. The second salesperson was indisputably correcting
the first salesperson's terminology. He was looking right at *me* while
he was correcting the first guy, and he waited until I started to turn
away before delivering the punchline.

The second salesperson mistakenly thought that his job is to be the
smartest person in the room. But his real job is exactly like mine: to
communicate effectively with his target audience.

> -----Original Message-----
> From: Bonnie Granat
> Sent: Tuesday, December 13, 2005 6:36 PM
> To: 'TECHWR-L'
> Subject: RE: Smart answers and useful answers
>
> Isn't it possible that the second salesperson, in fact,
> didn't realize that
> was what you wanted until he said it to you?
>
> Maybe the second salesperson thought the first salesperson
> was repeating *your* question.
>
> Did the second salesperson in fact hear your initial question?
>
> How far away from the first salesperson was the second
> salesperson when the
> first salesperson asked the second salesperson the question?
>
> Close enough to have heard your original question?
>
> In that case, maybe your interpretation is what really happened.
>
> If not, I suggest there's no basis for assuming what you've assumed.
>

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