RE: RoboHelp Baby

Subject: RE: RoboHelp Baby
From: "Dan Goldstein" <DGoldstein -at- riverainmedical -dot- com>
To: "TECHWR-L" <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Thu, 29 Dec 2005 10:55:57 -0500

Aggression and disagreeableness are not always the most efficient
responses to dysfunction. Instead, express your concerns with tremendous
politeness *and* frequency: Hourly phone calls, hourly e-mail messages,
and hourly visits to the dysfunctional colleague's cubicle (*always*
with a smile and a kind word!). Try it before you say it can't be

-- Dan Goldstein

> -----Original Message-----
> From: Barry Campbell
> Sent: Thursday, December 29, 2005 10:41 AM
> To: Cathy MacDonald
> Cc: techwr-l -at- lists -dot- techwr-l -dot- com
> Subject: Re: RoboHelp Baby
> ...I'm all for being nice to people as a default, and for people
> feeling good about themselves in the workplace, but an environment
> in which it's impossible to harshly criticize nonperformance becomes
> a safe haven for same.
> The next time you need something from Purchasing, be even *more*
> aggressive, and make sure you've got your manager's backing. It's sad
> that you have to do this, but sometimes, especially in conditions
> where you're dealing with someone this dysfunctional, you need to make
> yourself so disagreeable to deal with that they'll give you what you
> need just so you'll go away...

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