Re: RoboHelp Baby

Subject: Re: RoboHelp Baby
From: John Posada <jposada01 -at- yahoo -dot- com>
To: Dan Goldstein <DGoldstein -at- riverainmedical -dot- com>, TECHWR-L <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Thu, 29 Dec 2005 08:06:19 -0800 (PST)

You-guys are forgetting something. As much as you want something to be purchased, there is a company out there getting the order that wants the order put through more than you. Enlist the vendor to help you get the order through purchasing...their job and commission depends on knowing how to get it done.

I was in sales for 18 years prior to writing. It was my job to get that PO...that's what I was paid for. It was my full time job. Therefore, I was better at it than you would be.

I had problems getting some software processed here. I contacted the vendors. It usualy got done within a week.

John Posada
Senior Technical Writer
"Bigamy is having one wife too many. Monogamy is the same."
--Oscar Wilde


----- Original Message ----
From: Dan Goldstein <DGoldstein -at- riverainmedical -dot- com>
To: TECHWR-L <techwr-l -at- lists -dot- techwr-l -dot- com>
Sent: Thursday, December 29, 2005 10:55:57 AM
Subject: RE: RoboHelp Baby


Aggression and disagreeableness are not always the most efficient
responses to dysfunction. Instead, express your concerns with tremendous
politeness *and* frequency: Hourly phone calls, hourly e-mail messages,
and hourly visits to the dysfunctional colleague's cubicle (*always*
with a smile and a kind word!). Try it before you say it can't be
done...

-- Dan Goldstein

> ...I'm all for being nice to people as a default, and for people
> feeling good about themselves in the workplace, but an environment
> in which it's impossible to harshly criticize nonperformance becomes
> a safe haven for same.
>
> The next time you need something from Purchasing, be even *more*
> aggressive, and make sure you've got your manager's backing. It's sad
> that you have to do this, but sometimes, especially in conditions
> where you're dealing with someone this dysfunctional, you need to make
> yourself so disagreeable to deal with that they'll give you what you
> need just so you'll go away...
>
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

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References:
RE: RoboHelp Baby: From: Dan Goldstein

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