RE: RoboHelp Baby

Subject: RE: RoboHelp Baby
From: "Nuckols, Kenneth M" <Kenneth -dot- Nuckols -at- mybrighthouse -dot- com>
To: "Dan Goldstein" <DGoldstein -at- riverainmedical -dot- com>, "TECHWR-L" <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Thu, 29 Dec 2005 11:03:44 -0500

Dan Goldstein said...

> Aggression and disagreeableness are not always the most efficient
> responses to dysfunction. Instead, express your concerns with
> politeness *and* frequency: Hourly phone calls, hourly e-mail
> and hourly visits to the dysfunctional colleague's cubicle (*always*
> with a smile and a kind word!). Try it before you say it can't be
> done...
> -- Dan Goldstein
> > -----Original Message-----
> > From: Barry Campbell
> > Sent: Thursday, December 29, 2005 10:41 AM
> > To: Cathy MacDonald
> > Cc: techwr-l -at- lists -dot- techwr-l -dot- com
> > Subject: Re: RoboHelp Baby
> >
> > [snip]
> >
> > The next time you need something from Purchasing, be even *more*
> > aggressive, and make sure you've got your manager's backing. It's
> > that you have to do this, but sometimes, especially in conditions
> > where you're dealing with someone this dysfunctional, you need to
> > yourself so disagreeable to deal with that they'll give you what you
> > need just so you'll go away...
> >

Last year due to an untenable situation in a company where I worked I
bought a copy of the classic Dale Carnegie book, "How to Win Friends and
Influence People." I really hadn't ever thought much about this kind of
literature, but I wanted to maintain my job and be able to tolerate
working with a certain individual there.

There's a reason that book has been in print since the late 1920s. That
guy really did know what he was talking about. You want someone to be
more responsive and focused in the office without butting heads or
getting in hot water with HR? Carnegie's book is a great place to start.

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