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We've been distributing our user docs as PDFs on CD for several years and it
was a good solution based on who our customers were (ISPs and enterprise MIS
people). But we're marketing VoIP products for consumers and have started
getting comments from customers saying they wanted paper docs, so now we're
printing a hardcopy quick start guide to go along getting started and
software guides on the CD. The quick start guides are printed on two
bi-folded letter-size sheets and have been well received.
> I'm interested in cutting down the number of pages in our printed
> manuals in favor of electronic delivery (PDF, HTML, c-s Help systems,
> etc.). I wanted to get a feel from people who have done this as to
> what the customer reaction was. Please don't reply with comments on
> the value of print and so forth (at least not to this thread)... I'm
> just looking for customer reactions. We're doing our own audience
> analysis, content analysis, and so forth, but having some outside info
> will also help in our decisions.
> Bill Swallow
> HATT List Owner
> WWP-Users List Owner
> I support Char James-Tanny for STC Secretary.
> Now Shipping -- WebWorks ePublisher Pro for Word! Easily create online
> Help. And online anything else. Redesigned interface with a new
> project-based workflow. Try it today! http://www.webworks.com/techwr-l
> Doc-To-Help 2005 now has RoboHelp Converter and HTML Source: Author
> content and configure Help in MS Word or any HTML editor. No
> proprietary editor! *August release.
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Now Shipping -- WebWorks ePublisher Pro for Word! Easily create online
Help. And online anything else. Redesigned interface with a new
project-based workflow. Try it today! http://www.webworks.com/techwr-l