RE: saving trees (printing)

Subject: RE: saving trees (printing)
From: "Nuckols, Kenneth M" <Kenneth -dot- Nuckols -at- mybrighthouse -dot- com>
To: "TECHWR-L" <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Thu, 5 Jan 2006 10:42:55 -0500

Bill Swallow said...
> I'm interested in cutting down the number of pages in our printed
> manuals in favor of electronic delivery (PDF, HTML, c-s Help systems,
> etc.). I wanted to get a feel from people who have done this as to
> what the customer reaction was. Please don't reply with comments on
> the value of print and so forth (at least not to this thread)... I'm
> just looking for customer reactions. We're doing our own audience
> analysis, content analysis, and so forth, but having some outside info
> will also help in our decisions.

I work mainly on in-house documentation for the Engineering, Technical
Support, and Installation teams. We are exploring moving away from
static (PDF and printed documentation) to more dynamic (web-based)
because most of our "customers" are sitting in front of a computer or
have access to computers. We've recently found that more and more
installers have laptop computers permanently mounted in their vehicles
(similar to the setup many metro police departments around the country
now have in their cruisers) which they use to retrieve everything from
driving directions to scheduling information to product documentation.

Our main goal is to cut down on "physical clutter." As with most growing
companies, desktop real estate is generally shrinking, but monitor size
(and number per computer) is increasing--thus the more we can put on a
"virtual" desk, the less we have to clutter a physical one.

Generally our (internal) customers are enthusiastic, but many hope there
will be an option to "print a copy if I want one" which might mean
increasing the workload. I have yet to find a single format that looks
good both on the screen and on the printed page, and I don't want to
sacrifice usability in either form just for my own convenience.

CONFIDENTIALITY NOTICE: This e-mail may contain information that is privileged, confidential or otherwise protected from disclosure. If you are not the intended recipient of this e-mail, please notify the sender immediately by return e-mail, purge it and do not disseminate or copy it.

Now Shipping -- WebWorks ePublisher Pro for Word! Easily create online
Help. And online anything else. Redesigned interface with a new
project-based workflow. Try it today!

Doc-To-Help 2005 now has RoboHelp Converter and HTML Source: Author
content and configure Help in MS Word or any HTML editor. No
proprietary editor! *August release.

You are currently subscribed to TECHWR-L as archive -at- infoinfocus -dot- com -dot-

To unsubscribe send a blank email to
techwr-l-unsubscribe -at- lists -dot- techwr-l -dot- com
or visit

To subscribe, send a blank email to techwr-l-join -at- lists -dot- techwr-l -dot- com

Send administrative questions to lisa -at- techwr-l -dot- com -dot- Visit for more resources and info.

Previous by Author: RE: In love with a word
Next by Author: RE: In love with a word
Previous by Thread: Re: saving trees (printing)
Next by Thread: RE: saving trees (printing)

What this post helpful? Share it with friends and colleagues:

Sponsored Ads