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Subject:RE: saving trees (printing) From:Chris Gooch <chris -dot- gooch -at- lightworkdesign -dot- com> To:techwr-l -at- lists -dot- techwr-l -dot- com Date:Thu, 5 Jan 2006 16:00:36 -0000
Bill Swallow wrote:
I'm interested in cutting down the number of pages in our printed
manuals in favor of electronic delivery (PDF, HTML, c-s Help systems,
etc.). I wanted to get a feel from people who have done this as to
what the customer reaction was.
We went from shipping a set of 6 nicely printed perfect
bound manuals to a set of 28 hyperlinked PDFs with search
facilities etc. a couple of years ago and the reaction
was pretty good (i.e., no customers complained and a couple
even said they liked them!). To be honest I'd expected
the odd complaint but we didn't get any.
We saved a lot of money not only on printing costs but
also on shipping, and other advantages are that I get another
couple of weeks each release to finish the manuals, and
also we can put updates on the web site whenever necessary.
Our customers are all software developers so I guess as a
group pretty used to reading on-line help / docs, so ymmv.
Christopher Gooch, Technical Author
LightWork Design, Sheffield, UK.
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