Re: Customer Satisfaction Survey
Our small (2-member) Technical Writing shop has been told that we will be
measured this year by the results of a customer satisfaction survey that we
must create. Yikes!
We need good numbers to justify expanding our group and to prove that TWers
really DO provide a valuable and necessary service. I am desperately
seeking hints/help from anyone who has created such a survey in the past
(or anyone who has any ideas, really)!
Such as, what are good questions? What is a good scale? I've searched the
archives and noticed a small debate on using an odd or even number of
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Customer Satisfaction Survey: From: Jennifer_Gidner
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