Re: Points of failure?

Subject: Re: Points of failure?
From: Janani Gopalakrishnan <jananigopalakrishnan -at- yahoo -dot- com>
To: TECHWR-L <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Thu, 16 Mar 2006 17:49:01 -0800 (PST)

Hi Geoff,

You wrote:

> I'm currently doing some preliminary research on the
concept of "points of
> failure", an approach that (I believe) originated in
engineering practice
> and has been used more recently in software
engineering (e.g., "formal
> methods"). In essence, an analysis of points of
failure is an approach
> that examines a product to determine how users can
fail when using the
> product, whether because of the design, the
operational context, or human
> error.
> This has obvious applications in creating
documentation, and that's why
> I'm interested in pursuing this.
> Any recommendations for reading material?

That's a really nice subject you've taken up. I
suggest you also include
"Poka Yoke" in your research. It is a Japanese
management concept that tries
to identify points of failure and avoid inadvertent

If you are interested, please write to me off-list and
I can send you the
PDF of an article on the subject, that I wrote


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