RE: The 6-million-dollar documentation mistake

Subject: RE: The 6-million-dollar documentation mistake
From: "Jim Shaeffer" <jims -at- spsi -dot- com>
To: "TECHWR-L" <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Fri, 24 Mar 2006 09:05:34 -0500

In the military, as in many other organizations, following the
prescribed procedure trumps the nebulous concept of ownership. Every

So, following the printed steps is a better defense when you're brought
up on charges than "I took ownership and goofed."

Jim Shaeffer

> -----Original Message-----
> I don't think this is as much a tribute to the importance of
> documentation as passing the buck to poor documentation. It is an
> effective way of sweeping the blame under the carpet, or lynching
> an unidentifiable someone.
> I don't know if absence of a documented procedure is a good excuse
> for not removing landing gear pins. I'm not sure if you'd excuse
> your mechanic or plumber of shoddy work because the procedures were
> inaccurate, or "well, that's how the manual says it is done..."
> Stinks of a lack of ownership.
> Edwin


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