Resource for positive phrases.

Subject: Resource for positive phrases.
From: julie -dot- harrison -at- holset -dot- com
To: TECHWR-L <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Thu, 06 Apr 2006 13:17:43 +0100


Does anyone know of a good reference for swapping negative phrase for more
positive ones?

We're supporting a CAD designer in China (we're in the UK) who has been
dropped in at the deep end and is struggling with the work she is being

We want to start a kind of befriending scheme where one of our guys is her
main point of contact; he has a good all round knowledge and could call on
others for more specific info, but she would have one person she could
build a relationship with.
It must be so hard, she's on her own, conversing in her second language and
really having to learn fast.

Most of the contact will have to be done by email while we look into
alternative ways of maintaining effective contact, VNC, Sametime, whatever.
The guys here are a good bunch, but very down to earth, say it as it is

I've suggested making sure they use positive phrases to gain her trust and
ensure she feels she can ask for help as often as she needs. Things like
avoiding saying 'don't do it like that' or 'the mistake you are making is'
and swapping those phrase for more positive ones.

Initially I'll be proofreading the emails before they go out, for clarity
mostly, to ensure that there's no 'Yorkshire' talk and they don't prattle
on too much.

I remember reading something a while ago, and I don't remember where, about
the phrases that should be left out and some alternative suggestions. I've
tried googling and looked through a couple of my books but I'm struggling
to find it.

Does anyone know of a similar resource on the net?
It would be great for the guys here to read it.


Julie :-)

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